2hbet handles your personal data responsibly and transparently, in full compliance with the General Data Protection Law (LGPD — Law No. 13.709/2018). This page explains what we collect, how we use it, who we share it with, and what your rights are as a data subject.
Create Free Account Terms and ConditionsQuick summary: 2hbet only collects the data needed to provide platform services, verify your identity, and meet legal obligations. Your data is never sold. You can request access, correction, portability, or deletion of your data at any time through 24h support. By using 2hbet, you agree to this Privacy Policy.
This Privacy Policy describes how 2hbet, a Sports Betting and online casino platform accessible at https://2hbet.best, collects, stores, processes, shares, and protects its users' personal data. This document was drafted in accordance with the General Data Protection Law (LGPD — Law No. 13,709/2018) and applies to all users who register and use the platform's services in Brazil.
2hbet understands that privacy is not a formality — it is a fundamental right. That is why this policy is written in plain, straightforward language, free of unnecessary legal jargon. The goal is for any Brazilian player to be able to read, understand, and exercise their rights without needing a lawyer to interpret the text.
By creating an account, making a deposit, placing bets, or simply browsing 2hbet, you agree to the processing of your data as described here. If you do not agree with any part of this policy, we recommend not using the platform. If you have any questions, our 24/7 support in Portuguese is available to help.
This Privacy Policy should be read together with the Terms and Conditions and the guidelines of Responsible Gambling of 2hbet, which together form the complete set of documents governing the use of the platform.
The controller of personal data processed under this policy is the legal entity responsible for operating the 2hbet platform. For LGPD purposes, the controller is the party that makes decisions about data processing — what data to collect, for which purposes, with whom to share it, and how long to retain it.
To contact the controller or exercise any right provided under the LGPD, use 2hbet's support channels, available 24 hours a day:
2hbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this policy and handling data subject requests. Requests specifically related to LGPD rights can be submitted to the email address above with the subject line "LGPD Request — [your right]".
2hbet collects personal data in the following situations and categories:
Data provided directly by the user at registration:
Data collected during the identity verification (KYC) process:
Financial and transaction data:
Data collected automatically during browsing:
2hbet follows the principle of data minimization: we collect only what is strictly necessary to provide the services, meet legal obligations, and maintain platform security. We do not collect sensitive data such as racial origin, political opinions, health data, or sexual orientation.
Personal data collected by 2hbet is used exclusively for the following purposes:
2hbet does not use user data to build profiles for sale to third parties, for advertising unrelated to the platform itself, or for any purpose not listed above or described in a specific notice with your consent.
Under the LGPD, all personal data processing must be grounded in a legal basis. 2hbet processes your data under the following legal hypotheses set out in Article 7 of Law No. 13,709/2018:
2hbet does not sell personal data of its users to third parties. Data sharing only takes place in the strictly necessary situations listed below:
All third parties that receive data from 2hbet are contractually required to treat that information with confidentiality, apply appropriate security measures, and use it solely for the authorized purposes.
2hbet retains personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. The specific retention periods are:
Once the applicable retention periods have expired, data is securely deleted or irreversibly anonymized. Anonymization ensures that data can no longer be linked to a specific individual, allowing it to be used for statistical purposes without compromising privacy.
When you request the deletion of your data, 2hbet will delete or anonymize all information that does not need to be retained by legal obligation. If there is data that cannot be deleted by force of law, you will be informed of what it is and how long it will be kept.
2hbet implements appropriate technical and organizational measures to protect users' personal data against unauthorized access, disclosure, alteration, loss, or destruction. The main security measures in place include:
Despite all measures in place, no system is 100% immune to risk. We strongly recommend protecting your login credentials, using strong and unique passwords, and contacting support immediately if you suspect unauthorized access to your account.
2hbet uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience, and — with your consent — for analytics and marketing purposes. The types of cookies used are:
Most modern browsers let you manage your cookie preferences directly in the settings. Blocking essential cookies may prevent login and core platform features from working correctly. Blocking non-essential cookies does not affect access to games and services.
2hbet is a Sports Betting and online casino platform intended exclusively to users aged 18 and over. Registration and use of the platform by individuals under 18 years of age is strictly prohibited.
2hbet does not intentionally collect personal data from individuals under 18 years of age. The identity verification (KYC) process includes confirming the date of birth via CPF and, when required, through an official photo ID, to ensure that only adults can access the services.
If 2hbet determines that it has collected data from a user under 18 — for example, through fraudulent information provided during registration — that data will be deleted immediately and the account will be closed. Legal guardians who identify unauthorized use of the platform by a minor in their care should contact 24h support to report the situation and request account closure and data deletion.
The LGPD grants you, as the data subject whose personal data is processed by 2hbet, the following rights, which may be exercised at any time through 24h support:
Request a copy of all personal data 2hbet holds about you, including data categories, purposes of processing, and who it has been shared with.
Request the correction of any data that is inaccurate, incomplete, or out of date — for example, a change of address, a name correction, or an updated phone number.
Request the deletion of personal data processed on the basis of consent. Data retained under a legal obligation cannot be deleted before the minimum period required by law.
Request your data in a structured, machine-readable format (CSV or JSON) for transfer to another data controller.
Withdraw consent for processing activities based on this legal basis — such as receiving marketing communications — at any time, without affecting any prior processing.
Request information about which public or private entities 2hbet has shared your personal data with.
To exercise any of these rights, contact 2hbet's 24h support via live chat or email suporte@2hbet.best with the subject line "LGPD Request — [right name]". 2hbet will respond within 15 business days from the date the request is received, as provided by the LGPD. In complex cases, this deadline may be extended by an equal period with justification.
If you believe your rights have not been adequately addressed by 2hbet, you may file a complaint directly with the National Data Protection Authority (ANPD), as provided under Law No. 13,709/2018.
In certain situations, personal data belonging to 2hbet users may be transferred to servers or service providers located outside Brazil — for example, cloud infrastructure providers or game suppliers with servers abroad.
When this occurs, 2hbet ensures that the transfer takes place only to countries or organizations that offer a level of data protection adequate or equivalent to that established by the Brazilian LGPD, or through specific contractual mechanisms that safeguard your data, such as standard contractual clauses approved by the ANPD.
No international data transfers are made for purposes unrelated to the provision of 2hbet's services or compliance with legal obligations.
2hbet may update this Privacy Policy periodically to reflect changes in data processing practices, legislative updates, or improvements to internal processes. Whenever relevant changes are made, you will be notified in advance by registered email and through a prominent notice on the platform.
The date of the most recent update is always shown at the top of this page and in the information banner below the hero. We recommend reviewing this policy periodically to stay informed about how your data is handled.
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must close your account and request data deletion before that date.
For any questions regarding this Privacy Policy, the processing of your personal data, or the exercise of your rights under the LGPD, please contact 2hbet through the channels below:
2hbet's Data Protection Officer (DPO) can be reached at the same email address. The DPO is the official point of contact with the National Data Protection Authority (ANPD) and with data subjects on all matters relating to privacy and data protection.
Frequently asked questions about privacy are also answered on our Frequently Asked Questions. For questions about the platform's terms of use, please refer to the Terms and Conditions.
Beyond the words in this policy, see the concrete measures 2hbet has implemented to protect your information
Every piece of data you transmit to 2hbet — from your login to your card number, from your CPF to your verification document — is encrypted with 256-bit SSL before it leaves your phone or computer. This means that even if someone intercepts the communication, the data is unreadable without the decryption key held exclusively by 2hbet's servers.
2hbet does not treat the LGPD as a legal checkbox — it is an operational commitment. Every new internal process involving personal data goes through a Data Protection Impact Assessment (DPIA). Contracts with vendors and partners include specific data protection clauses. And the DPO actively oversees compliance with all legal obligations.
2hbet does not and never will operate a business model based on selling user data to third parties. The only situations in which your data is shared are listed in this policy — and all of them are strictly necessary to provide the services or fulfill legal obligations.
You can access, correct, port, or request the deletion of your data at any time through our 24/7 support in Portuguese. No lawyer needed, no months of waiting. Every LGPD request receives a response within 15 business days, with clear communication about what was done and what cannot be deleted due to legal obligations.
Not all 2hbet employees have access to all user data. Access is governed by the principle of least privilege — each team member sees only what they need to perform their specific role. All access to sensitive data is logged and audited on a regular basis.
If, despite all security measures in place, an incident occurs that could put your data at risk, 2hbet will notify you and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD — with clear information about what happened, which data was affected, and what steps are being taken.
A consolidated overview of the main data categories, purposes, and retention periods
| Data Category | Primary Purpose | Legal Basis (LGPD) | Retention Period |
|---|---|---|---|
| Full name, CPF, date of birth | Registration and identification | Contract performance | For as long as the account exists + 5 years |
| Email and phone number | Communication & security | Contract performance | For as long as the account exists |
| KYC documents (national ID, driver's license) | Identity Verification | Legal obligation | 5 years after account closure |
| Financial data (Pix, wire transfer) | Payment processing | Contract performance | 5 years (tax obligation) |
| Betting and game history | Audit and disputes | Legitimate interest | 3 years |
| IP address and device | Security & fraud prevention | Legitimate interest | 6 months |
| Marketing cookies | Promotional communications | Consent | Until consent is withdrawn |
| Support history | Quality of service | Legitimate interest | 2 years |
Everything 2hbet users need to know about privacy before creating an account.
Data processing strictly follows the General Data Protection Law. You have legally guaranteed rights that 2hbet is required to respect, regardless of any contractual clause.
2hbet does not sell user information. Data is shared with third parties only when necessary to provide the services or when required by law.
All LGPD rights requests — access, correction, deletion, portability — are responded to within 15 business days. Submit your request by email with the subject line "LGPD Request".
After closing your account, you may request deletion of any data that does not need to be retained under a legal obligation. Tax and anti-money-laundering records are kept for the minimum period required by Brazilian law.
You only receive promotional communications from 2hbet if you have given your consent. You can withdraw it at any time through your account preferences or by contacting support, with no penalties.
The most common questions from Brazilian users about how 2hbet handles their data.
Your right to privacy is taken seriously at 2hbet
This Privacy Policy is compliant with the General Data Protection Law (LGPD — Law No. 13,709/2018). To exercise any right as a data subject — access, correction, deletion, portability, or withdrawal of consent — contact us via 24h live chat or email suporte@2hbet.best. Responses within 15 business days. Also see the Terms and Conditions and the guidelines of Responsible Gambling.